Returns / Refund

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Returns

If the items you ordered do not fit, please contact us within seven days by email: shop@theapartmentstore.ch

Returns are only possible if the items are complete, unworn, and in perfect condition. As soon as we receive the goods, they will be checked accordingly.

Discounted/Sale items are excluded from return.

We do not cover the shipping costs for returns.

Warranty and liability

If, contrary to expectations, a purchased item proves to be defective (e.g., manufacturing defect), this must be reported to us in writing, for example by email: shop@theapartmentstore.ch

We will decide on repairs or replacements on a case-by-case basis. We are always interested in finding a solution that matches both sides interests. There is no right to warranty in the event of improper use and/or natural wear and tear. Damage that did not occur to the delivery item itself (consequential damage) is also excluded from this right.

Credit

The credit will be issued as shop credit valid for an unlimited period. Other forms of refund are not possible.

Contact

If you have any questions, please contact us by email at: shop@theapartmentstore.ch

As of: July 23, 2025